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Be careful when using this app in Japan if you don't know Japanese. There wasn't enough explanation regarding what I paid for. Once you add a credit card,they will charge you for nothing. I didn't receive an email or a tax invoice.The user guide is in Japanese, and the service desk operates in Japanese only. The website has limited English explanation, which is not clear. I emailed them about the issue but received no reply. It feels like they are taking advantage of foreigners. What a shame.
PC Koh
Getting registered and signing up was a bit tricky and not as simple. Navigating through the interface was not intuitive nor logical. However, once set up, renting and returning powerbank was easy with the abundance of 7-11 outlets dotted throughout HK. A word of caution, charges are by the hour, so one should return the powerbank as soon as possible. I got a rude shock on the rental charges. The "wallet" feature is nasty. It will keep any unused money until you apply for a refund, long process
2 people found this review helpful
Jerry Chan
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Please make your fxxking app instantly usable rather than always logging out or need updates, as users usually use your app without battery to go over these procedures
1 person found this review helpful